Policies & Guidelines

CLASS REGISTRATION ETIQUETTE

  • We encourage online pre-registration for classes and workshops, as many of our classes fill up quickly.
  • Late? You’re still great, but you won’t be able attend the class (not even by one minute late). We work to create a peaceful space free of disruption while honouring everyone’s time. Aim arrive 10-15 minutes early, as class sign in ends up to 3-minutes prior to listed class start time.
  • Upon arrival for class: check in at the front desk. We love to learn how your day is going and our teachers are always available 30 minutes before and after class to chat.
  • We leave 5 drop in spaces for classes listed in our hot practice room for those who arrive early, on a first-come first-serve basis. If a class is busy with a full wait-list (it does happen), we offer up spaces up to 10 minutes before class begin.
  • All drop in visits will be accommodated on a first-come first-serve basis, space permitting.
  • If you pre-registered online for a class but you’re not able to make it, please cancel out of class no later than 60 minutes prior to class start time.
    • Class Cards: If you cancel within the 60 minutes prior to class start time, cancelled classes will be returned to your class card. Otherwise, the class will be lost.
    • Unlimited memberships: If you’re on an unlimited membership and routinely register, but do not show up for the class (no show/absent), you might – after a warning – have your online booking privileges suspended for a period of one month.
  • Cancellations or changes made to our classes will be available online so please reference our online schedule regularly.
  • Our studio policy is a minimum of 16 years old to practice in the hot room (sorry, no exceptions). Students 16-17 years old will require parental consent, which can be sent by email, or a parent/guardian can attend class with minor.

 

CLASS CANCELLATIONS DUE TO WEATHER

  • If we need to cancel a class due to weather, a decision will be made up to one hour (minimum) prior to the listed class start time.
  • For those who pre-register online, you will receive an automatic email class cancellation notification. If a class is cancelled, it will not show up as a class time option on the Modo Mobile App, and it will show as cancelled with a line through the class when viewing the class schedule page on our website.
  • A cancellation notice will also be posted on our Facebook and Instagram pages.

 

PAYMENT

  • All prices include HST.
  • We accept payment by cash, Interac/Debit, Visa and MasterCard. Receipts will be issued via email upon request. Please inform the teacher/desk staff at the time of purchase if a receipt is required.
  • All memberships are non-refundable, non-shareable and non-transferable.
  • Effective September 1, 2019 class cards have a 2 year expiry date from the date of activation. Class cards are non-refundable and non-shareable.
  • Please contact us for more information about private sessions, semi-private classes and corporate membership offerings packages.
  • 15% discount on memberships and class cards for students (full time) and seniors (65+) with valid identification, available for purchase in studio only.

 

EXTENSIONS OR SUSPENSIONS

  • The Intro Month and the One Month Unlimited pass cannot be extended or suspended.
  • All membership extensions and suspensions are subject to guidelines. See scroll below for membership details for further explanation.

 

INTRODUCTORY MONTH

  • The Introductory Month activates on the date that you attend your first class, or schedule your first class.
  • Limit of one per person.
  • Cannot be shared, extended, suspended, transferred or refunded.

 

CLASS CARDS

  • Class cards include options for 5 and 10 class cards.
  • Effective September 1, 2019 – class cards have a 2 year expiry from the date of activation.
  • All class cards are non-refundable, non-shareable.
  • If you are moving away and have unused passes on your class card, please email us to request a transfer of unused passes to a friend or family member

 

MEMBERSHIP DETAILS

 

ONE MONTH UNLIMITED PASS

  • The one month unlimited pass is for 30 unlimited consecutive days and activates from the date of first class attended or that you sign up to attend a class (except for promotions; valid from date of purchase).
  • Cannot be shared, extended, suspended, transferred or refunded.

 

WORKSHOPS

  • Pre-registration is recommended for workshops to secure your place.
  • Must be paid in full at the time of registration.
  • You must notify us via email that you cannot attend at least 48 hours before the workshop date in order to be eligible for a full refund. If less than 48 hours cancellation notice is given, a refund will only be issued if there is someone on the waitlist who can take your place in the workshop.
  • Late arrivals will not be permitted to enter workshops once the workshop begins. No refunds will be issued in this case


YOGASSAGE

  • 24 hours notice prior to class start time in order to be eligible for a refund or credit. You can cancel through the website, mobile app, call the studio (709) 753-0206, or email info@modoyogastjohns.com.
  • If you cancel within the 24 hours you will receive a refund or credit only if we are able to fill your space.
  • If you miss the class or give late notice to cancel, a refund or credit will not be issued. Sorry, no exceptions

 

PRIVATE SESSIONS

  • Contact us by email to arrange for a private (individual or group) session.
  • Individual private class rate is dependent upon teacher, please email for details.
  • Group private rate is $150 for 3-12 people, $10 per person thereafter. A $50 deposit is required at the time of booking.
  • A refund will only be given at least 4 hours before your scheduled private class time to reschedule. Otherwise you be charged the full price of the session.