Policies & Guidelines

CLASS REGISTRATION ETIQUETTE

  • While it is not always necessary, we encourage online pre-registration for classes and workshops in order to secure your space, as many of our classes fill up quickly.
  • Late? You’re still great, but you won’t be able attend the class. In order to create a peaceful space free of disruption, and to honour everyone’s time, late comers are not permitted to attend class – not even by one minute. Class sign in ends 3-minutes prior to class start time, so aim arrive 10-15 minutes early.
  • Upon arrival, say “Hi!” and check in at the front desk. We love to learn how your day is going and our teachers are always available 30 minutes before and after class to chat.
  • For all classes in our hot practice room, we leave 5 drop-in spaces for those who arrive early, on a first-come first-serve basis. If a class is busy with a full wait-list (it does happen), we offer up spaces 10 minutes before class begins to accommodate those on standby.
  • All drop-in visits will be accommodated on a first-come first-serve basis, space permitting.
  • If you pre-registered online for a class but you’re not able to make it, please cancel out of class no later than 60 minutes prior to class start time.
    • Class Cards: If you cancel within the 60 minutes prior to class start time, cancelled classes will be returned to your class card. Otherwise, the class will be lost.
    • Unlimited memberships: If you’re on an unlimited membership and routinely register, but do not show up for the class (no show/absent), you might – after a warning – have your online booking privileges suspended for a period of one month.
  • Cancellations or changes made to our classes will be available online so please reference our online schedule regularly.
  • Minimum Age Requirement: our studio policy is a minimum of 16 years old to practice in the hot room (sorry, no exceptions). Students 16-17 years old will require parental consent, which can be sent by email, or a parent/guardian can attend class with minor.

CLASS CANCELLATIONS DUE TO WEATHER

  • If we need to cancel a class due to weather, a decision will be made up to one hour (minimum) prior to the listed class start time.
  • For those who pre-register online, you will receive an automatic email class cancellation notification. If a class is cancelled, it will not show up as a class time option on the Modo Mobile App, and it will show as cancelled with a line through the class when viewing the class schedule page on our website.
  • A cancellation notice will also be posted on our Facebook and Instagram pages.

PAYMENT

  • All prices include HST.
  • We accept payment by cash, Interac/Debit, Visa and MasterCard. Receipts will be issued via email upon request. Please inform the teacher/desk staff at the time of purchase if a receipt is required.
  • All memberships are non-refundable, non-shareable and non-transferable.
  • Class cards do not expire, are non-refundable and non-shareable.
  • Please contact us for more information about private sessions, semi-private classes and corporate membership offerings packages.
  • For student and senior discounts, a valid student identification is required and available for purchase in studio only.

EXTENSIONS OR SUSPENSIONS

  • The Introductory Month and the unlimited month pass cannot be extended or suspended.
  • All membership extensions and suspensions are subject to guidelines. See scroll below for membership details for further explanation.

INTRODUCTORY MONTH

  • The Introductory Month activates on the date that you attend your first class, or schedule your first class.
  • Limit of one per person.
  • Cannot be shared, extended, suspended, transferred or refunded.

CLASS CARDS

  • Class cards include options for 5 and 10 class cards.
  • Class cards do not expire.
  • All class cards are non-refundable, non-shareable.
  • If you are moving away and have unused passes on your class card, please email us to request a transfer of unused passes to a friend or family member

MEMBERSHIP DETAILS

ONE MONTH UNLIMITED PASS

  • The one month unlimited pass is for 30 unlimited consecutive days and activates from the date of first class attended or that you sign up to attend a class (except for promotions; valid from date of purchase).
  • Cannot be shared, extended, suspended, transferred or refunded.

WORKSHOPS

  • Pre-registration is recommended for workshops to secure your place.
  • Must be paid in full at the time of registration.
  • You must notify us via email that you cannot attend at least 48-HOURS before the workshop date in order to be eligible for a full refund. If less than 48-HOURS cancellation notice is given, a refund will only be issued if there is someone on the waitlist who can take your place in the workshop.
  • Late arrivals will not be permitted to enter workshops once the workshop begins. No refunds will be issued in this case.

YOGASSAGE

  • You must cancel at least 24-HOURS notice prior to class start time listed in order to be eligible for a refund or credit. You can cancel through the website, mobile app, call the studio (709) 753-0206, or email info@modoyogastjohns.com at least 24-HOURS before class start time.
  • If you cancel within the 24-HOURS you will receive a refund or credit only if we are able to fill your space.  If you miss the class or give late notice to cancel, a refund or credit will not be issued. Sorry, no exceptions.

PRIVATE SESSIONS

  • Contact us by email info@modoyogastjohns.com to arrange for a private (individual or group) session.
  • Individual private rate is dependent upon teacher. Please email for details.
  • Group private rate is $150 for 3-12 people, $10 per person thereafter. HST included. A $50 deposit is required at the time of booking.
  • A refund will only be given at least 4-HOURS before your scheduled private class time to reschedule. Otherwise you be charged the full price of the session.